Privacy Policy

Aroma di Olio Notice of Privacy Practices

This Privacy Policy applies to the website of Aroma Aroma for Food and Beverages Trading Co. L.L.C., that is https://www.aromadiolio.com/ and shall be read in conjunction with the Terms of Use.[1]

DEFINITIONS

The following definitions apply to the Privacy Policy:

Company means Aroma Aroma for Food and Beverages Trading Co. L.L.C, an entity incorporated under the laws of UAE, bearing licence no.1009990;

Customer means registered users of the Platform;

Guest means a user of the Platform who is not a registered as a Customer;

Personal Data means any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person;

Platform means the online website of the Company with the URL https://www.aromadiolio.com/, which is fully owned and managed by the Company;

Privacy Policy means this document, containing the policies and procedures on the collection, use and disclosure of your information by us;

Products means authentic oils, vinegars & healthy condiments sold on the Platform;

Third-Party Sites means third-party websites/webpages;

UAEmeans United Arab Emirates;

Us/ Our/ We (or similar) refers to the Company and its affiliates, subsidiaries and related entities;

User means a Guest or Customer using the Platform;

You/ Your/yourself (or similar) refers to you as a Guest, Customer or Vendor, based on your relationship with the Company.

SCOPE OF POLICY

Please be aware that this Privacy Policy applies only to this Platform. Within the Platform, you may find links or references to Third-Party Sites, or ourFacebook, Instagram and other social media pages, which are not covered by this Privacy Policy and are likely to be governed by different privacy policies. We encourage you to read the respective privacy policies of such websites/web pages you visit or use.
This Privacy Policy sets out and explains our policies and practices relating to:
1. Collecting, using, accessing, sharing, disclosing your personal information;
2. Behavioural advertising and Third-Party Sites;
3. Opting out from providing your personal information; and
4. Data security.

USE OF THE PLATFORM

Before using the Platform – and particularly before submitting personally identifiable information via this Platform – you should fully read this Privacy Policy. Your continued use of this Platform constitutes your full agreement to this Privacy Policy together with the Terms of Use. If the Privacy Policy is not acceptable to you, please do not submit any personally identifiable information via this Platform and immediately exit the Platform.

COLLECTION OF INFORMATION

The Platform collects information in two (2) ways: actively and passively. We may collect information including personally identifiable information (e.g., your full name, email address, phone number, address, location) and non-personally identifiable information (e.g., aggregate statistics about what parts of our Platform are most popular). When you submit information to us, whether such information is required or optional, you consent to its disclosure and use in accordance with this Privacy Policy.

Active information is collected from you in the following manner:
1. Registration: A Customer may register on the Platform by creating an account using an existing email address. The registration form requires the Customer to submit personally identifiable information, including name, mobile no., address, email and password to Customer account.
2. Prior to purchases: Prior to any purchases on the Platform, you may contact us for any queries regarding a Product that you wish to purchase, where personally identifiable information will be collected from you, including your full name, email address and phone number.
3. Post purchases: Following your purchases on the Platform, you may communicate with the Company directly at https://www.aromadiolio.com/connect for queries and issues regarding the Products, shipping, packaging, delivery, cancelation, refunds, no-shows etc., where you agree to disclose your full name, email address, phone number, shipping address and billing address.
4. Payments: Customers shall be required to submit their credit or debit card number and CVV to make payments on the Platform via Stripe payment gateway. You may be required to upload a copy of your verifiable and legally issued identification documents for us to vet your purchases and verify your identity, which you consent to do, if requested. If you decline to verify your purchase or your identity, your payment may not be processed or accepted. You fully understand and acknowledge that your payments routed via Stripe shall be subject to the terms and conditions and privacy policy of Stripe, which we urge you to read and understand thoroughly prior to making any payments on the Platform. Your financial information, including CVV or credit card pins, will be stored on a secure server in your personal account on the Platform and will be used only for your convenience in future purchases. We do not access or use such financial information in any other manner.
5. A proportion of personally identifiable information that we collect from you may be categorised as Personal Data for the purpose of applicable laws, which may include your full name and geographical location. Your submissions shall represent your complete consent to share your Personal Data with us.

Passive Information collection refers to instances in which we collect information from you that you have not actively provided. We may use special technologies to passively collect non-personally identifiable information from you. These technologies allow us to collect certain kinds of non-personally identifiable information, including but not limited to the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third-parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform.

We collect information identified above, using the following technologies:
1. Google Analytics is a web-based analytics service offered by Google that tracks and reports website traffic and allows in-depth detail about the users on our Platform. We may be required to share certain information we collect on the Platform with Google which will be subject to Google’s policies as follows: https://support.google.com/analytics/answer/6004245.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT

The information we collect from you will only be used to:
1. provide you with a better browsing experience on the Platform;
2. help you conclude the purchase you make on the Platform;
3. provide you with the services available through the Platform;
4. better communicate with you;
5. for purposes of data analysis.

To clarify further, your Personal Data or your personally identifiable information will not be shared with any third-party nor used for any advertisement purposes.

We may use a function to automatically remember the information you use on our Platform for the following reasons:
1. remember information so you will not have to re-enter it during your visit;
2. provide a better user experience;
3. determine the effectiveness of our Platform and Products.

We reserve the right to use, store or disclose personal information received via the Platform as necessary to respond to your requests, help and facilitate your purchases on the Platform, comply with applicable laws, regulations, legal processes, and law enforcement inquiries (as required or applicable) to take precautions against liability, and protect the security and integrity of the Platform and you. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third-parties other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

OPTING OUT

You can:
1. Opt out of targeted advertising by following the below links or other applicable links based on your usage:

Facebook - https://www.facebook.com/settings/?tab=ads

Instagram - https://help.instagram.com/615366948510230

Google/YouTube - https://www.google.com/settings/ads/anonymous

2. Cancel registered accounts upon request:

Upon request, we may be able to provide you with information about whether we hold any of your personal information or Personal Data by emailing us at https://www.aromadiolio.com/connect. If you no longer have access to your browsing device, you may also contact us at https://www.aromadiolio.com/connect to cancel your account registration. We will respond to your request within a reasonable timeframe.

3. Unsubscribe from marketing communications or mailers:

You can request us to remove you from receiving any marketing information/material. This will not affect your ability to communicate with us regarding your purchases or to receive updates on your purchases from us.

DATA SECURITY

Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third-party nor store or save them in a manner that may be easily accessed by a third-party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We encrypt all data in transit through security protocols, including hardware firewalls that are set up on the hosting side. We take reasonable precautions to ensure the integrity and security of our network and systems, but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.

THIS PLATFORM IS NOT INTENDED FOR USE BY CHILDREN OR MINORS

This Platform is not directed to and does not seek to collect personally identifiable information from children under the age of eighteen (18) years. Nevertheless, if a minor accesses the Platform and seeks services through the Platform, he/she shall disclose the same to us and we reserve the right to ask for additional permissions and consents from the parent or guardian of the minor. For the purpose of this Platform, minor refers to any User under the age of eighteen (18) years. The aforementioned permissions and consents may change from time to time, on our discretion.

DATA PROCESSING

We may process your personal information on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your personal information on the basis of our legitimate interests, including analytic reporting and improving the functionality of the Platform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how Users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users. In some cases, we may process personal information pursuant to legal obligations or to protect the User’s vital interests or those of another person.

YOUR RIGHTS

You may request us to delete, rectify or prevent from processing any information provided by you on the Platform. All such requests shall be made at https://www.aromadiolio.com/connect. Please note that processing certain information is essential to providing services on the Platform.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, at our sole discretion without prior notice. The last updated date of the Privacy Policy will be indicated at the bottom of this document. We request you to read and understand the updated Privacy Policy prior to using the Platform. Your continued use will automatically be deemed as your consent to the Privacy Policy applicable for such time being.
If the updated Privacy Policy is materially different to the one that you agreed, we will first secure your affirmative consent to the updated Privacy Policy. If such consent is not provided, we will use your personally identifiable information or Personal Data in accordance with the Privacy Policy that was in effect at the time we collected the information.

COMMENTS AND FEEDBACK

We welcome your comments and feedback regarding this Platform and how we can improve it for a better User experience

CONTACT

All communications further to this Privacy Policy shall be directed to us at https://www.aromadiolio.com/contact.

Last Updated on 9th November 2022